Terms of Service

Cradler provides a hosted database and file storage that your application reads and writes through an API. Each project gets its own database and its own API keys.

We may change, add or remove features. If we remove something you depend on, or make a change that breaks existing integrations, we will give notice by email to the address on your account before it takes effect.

You need an account, and the information you give us must be accurate. You are responsible for what happens under your account and for keeping your API keys secret. A service key bypasses every access rule — treat it like a password and never ship it in a browser or mobile app.

You must be at least 16 years old to create an account.

You keep all rights to the data and files you store. We claim no ownership of them. We store and serve them to run the service, and we do not read them, sell them, or use them to train models.

You can export your data at any time. If your account ends, see how long we keep things.

Cradler does not review, moderate or filter what you upload. We are a storage service; we do not look at your content. That makes the legality of what you store entirely your responsibility — including whether you have the right to store it, and whether it complies with the laws that apply to you and to the people whose data it is.

You must not use Cradler to store or distribute:

• anything that is illegal where you or your users are;
• material that sexually exploits or abuses children;
• content you do not have the rights to;
• malware, or material used to attack or defraud others.

You must also not attempt to break the service or reach other customers’ data: no probing for vulnerabilities in ways that affect others, no attempts to bypass project isolation or plan limits, and no using a project as a general-purpose file host or CDN for traffic unrelated to your application.

If we receive a credible legal complaint about something you store, or become aware of use that endangers the service or other customers, we may remove the material or suspend the project. We will tell you what we did and why, unless the law prevents us.

Each plan includes a number of projects, API calls per month and stored bytes. Current limits and prices are on the pricing page. The free plan is free permanently, not a trial.

When a project reaches a limit, the API returns an error rather than silently charging you more. Paid plans are billed in advance each month through Stripe and renew until cancelled. Cancelling stops the next renewal; you keep the plan until the period you have paid for ends. We do not refund partial months, except where the law requires it.

If we change prices, existing subscribers get at least 30 days’ notice by email before the new price applies to them.

We aim to keep Cradler running continuously and we take a backup of every project database daily. We do not currently offer a service level agreement, and we do not guarantee any particular level of uptime.

Backups are a safety net for us to recover the service, and how long they are kept depends on your plan. They are not a substitute for your own backups. If your data matters to you, export it regularly — that is true of every hosted service, and we would rather say it than let you assume otherwise.

You can delete a project or stop using the service at any time.

We may suspend or close an account that breaches these terms, that has not paid, or that is being used in a way that endangers the service or other customers. Except where a breach is serious enough to require immediate action, we will contact you first and give you a chance to fix it.

If we discontinue the service altogether, we will give at least 60 days’ notice so you have time to export and migrate.

The service is provided “as is”. To the extent the law allows, we make no warranties of any kind, express or implied, including that the service will be uninterrupted, error-free, or fit for a particular purpose.

Nothing here excludes liability that cannot lawfully be excluded, and if you are a consumer, your statutory rights are not affected.

To the extent the law allows, neither side is liable to the other for indirect or consequential loss, or for lost profits, revenue, goodwill or data, however caused.

Our total liability to you for any claim arising out of these terms is limited to the amount you paid us in the 12 months before the claim arose — or, if you are on the free plan, to 100 CNY.

This limit does not apply to liability for death or personal injury caused by negligence, for fraud, or to anything else that cannot lawfully be limited.

These terms are governed by the laws of the People’s Republic of China, and disputes will be heard by the courts with jurisdiction over the operator’s place of business.

If you are a consumer resident in the European Economic Area, the United Kingdom, or another jurisdiction whose consumer law gives you protections that cannot be contracted away, this clause does not take those protections away from you, and you may bring proceedings in your own country’s courts.

If we change these terms in a way that materially affects you, we will email the address on your account at least 30 days before the change takes effect. Continuing to use the service after that means you accept the new terms; if you do not, you can close your account.

Questions about these terms: privacy@cradler.ai.